The 3DX Product Operations Manager is responsible for managing 3DX software products that include providing on time support for 3DX users, work closely with service provider for the proactive monitoring, build metrics for the incident management, establish communication with customers for the regular incident status and build triage for problem/Change/knowledge management, he is responsible for 3DX Infra management, innovate testing by Automating
Handling IT support team that helps users / supplier s engineers when they are dealing with a technical problem.
Dealing with users, Application team and suppliers in traditional Incident management model
Competencies in Incident management, build triage for the problem management, Enhancement & development.
Knowledge in Problem solving skills using 5Ys, Six Sigma, 5D & 8D analysis.
Expert level understanding of IT Service Management frameworks and IT Operations
Strong communication, negotiation, and related skills
Experience Builds strong relationships with a broad set of stakeholders.
Hands on experience on working with IT vendor, contract, and outsourcing management
Ensures robust Incident Management for critical issues over a range of time zones. Able to work across different stakeholders to drive issues to a timely resolution.
Champions a proactive monitoring strategy that includes coverage across all dependent services, effective triage of alerts and root cause identification
Delivers effective communication of incidents as appropriate, with ongoing status updates.
Work closely with Suppliers, PDO & Server operation team for the functional and load testing automation to validate 3DX updates to reduce/eliminate manual testing.
Seeks to understand industry trends and challenges status quo with innovative ideas; Challenges the notion it can t be done.
Collaborate with Suppliers, PDO & Servers team Provide regular incident status and build triage for problem/Change/knowledge management.
Work with CFT including suppliers to provide high quality troubleshooting, defect identification, remediation, and testing.
Communicate often and openly with the team by being responsive to in-person prompts.
Removes blockers and orchestrates dependencies across product lines.
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